IF you are looking for technical support,
please check out our FAQ section first. If you can not find
your answer, then request support by
clicking here.
Problems with Windows Vista on your
laptop? Can't connect properly at a wifi hotspot?
Checkout Microsoft's
solution here.
IF YOU ARE HAVING USERNAME OR PASSWORD
PROBLEMS LOGGING IN AT A HOTSPOT LOCATION, PLEASE
COMPLETE THIS FORM OR
VISIT HERE
| Frequently Asked Questions - FAQ |
Click Here |
|
NEW: Typical Start-up Costs for an Internet Cafe |
Click Here |
|
NEW: How to Protect your Computer or KIOSK for FREE |
Click Here |
|
NEW: How to setup a Multi Dwelling Unit or Hotel |
Click Here |
|
NEW: How to setup your outdoor WiFi kit |
Click Here |
|
NEW: How to Configure your PC to act as a KIOSK |
Click Here |
|
General Questions, Sales Inquiry Request Form |
Click
Here |
|
How to order equipment from WHOTSPOT |
Click Here |
| NEW: WiFi Basics - Antennas,
RF, Deployment Tips |
Click Here |
| NEW: Voice over IP (VoIP) information |
Click Here |
| End User Terms Of Service |
Click Here |
| HOW TO: Sign Up
For Whotspot Service |
Click Here [PDF] |
| How to Configure your PC to Accept a
Dynamic IP Address |
Click Here |
| How to Connect at a Whotspot
Location |
Click Here
[PDF] |
| Online Access Agreement |
Click Here |
See how easy it is for your customers to
purchase an account at your location.
How to Sign Up
[Flash Presentation]
HOW TO ORDER WHOTSPOT EQUIPMENT
To get started with your new WiFi business and order equipment from us,
you will need to follow these instructions:
When you receive your equipment
-
Once you receive your equipment, just plug it into your Internet
connection and you are ready to start earning revenue.
-
As soon as your equipment is operational, proceed to
Activate Your
Account, in order to establish your monthly maintenance payments and
to activate your account.
-
If you need to order more SurfCards, just complete another
order and they will be shipped by FedEx within 24 hours.
IMPORTANT NOTICE - LIMITATION ON ACTIVATION
If you do not activate your purchased WiFi
Gateway equipment within 90 days of receipt, you will be
charged an additional activation service fee of $25 per
month from the date of delivery of the original equipment.
WHOTSPOT CANCELLATION POLICY
Pay As You Go, Prepaid, Coupons or SurfCards are non-refundable.
Monthly subscription plans may be cancelled at any time. If only a part
of the month has been used, the full month fee will be charged and you will
not be billed, not have access, after the date of cancellation.
TEMPORARY STOPPAGE/SEASONAL BUSINESSES
Location owners who want to temporarily
stop their service (Basic or Free-Access Plan) may do so at
anytime by sending us an email from the registered account
owner. Upon confirmation, you will be charged a 1 month
processing fee, and then your monthly subscription plan will
be stopped until you are ready to resume operations.
To Cancel, Click Here.
WHOTSPOT REFUND POLICY
Pay As You Go, Prepaid, Coupons or SurfCards are non-refundable. However,
if you experience difficulties with connecting to our service, we may, at
our sole discretion, credit your account with additional SurfTime.
To Register A Complaint,
Click Here.
Monthly subscription plans may be cancelled at any time - but not
refunded. If only a part of the month has been used, the full month fee will
be charged and you will not be billed, not have access, after the date of
cancellation.
To Cancel, Click Here.
Equipment and Software is non-refundable.
Whotspot may, at its sole discretion, permit an exchange
within 10 days.
